Please note solar filters, eclipse glasses and solar film purchased between February 1st 2024 and April 8th 2024 are final sale and will not be accepted for return or exchange, with exception of manufacturer defect.  For solar filter orders, please take the time to properly measure your telescope's outer diameter.  If you are in doubt of the best model for your telescope after measuring, give us a call at 818.347.2270. We're here to help you choose! 

RETURN POLICY

Woodland Hills Camera & Telescopes shall accept returns up to thirty (30) days after the date of receipt of an item.  Consumable items such as film, print or enlargement paper, disposible cameras, paper backdrops, darkroom chemistry, darkroom services, and cleaning products are non-refundable.  Custom or made-to-order items are non-returnable, and deposits or full payment may be non-refundable.  Be sure to discuss your options with a Woodland Hills staff member before ordering a custom item.   Returns may be subject to a restocking fee.  Please see below for more details.  

** If your shipment was damaged in transit by the carrier, please contact us immediately.  All shipments are insured.  A process must be started with the delivery company as quickly as possible.  In the event of damage or loss, Woodland Hills Camera & Telescopes will work with you to get a replacement your way as soon as possible. **

HOW TO START A RETURN

  • Email us at [email protected] or call us at 818.347.2270
  • Please provide your name, email, phone number and original online or in store order number.
  • Please provide the reason for your return. 
  • You will be contacted with an RGA number (Return Goods Authorization) or to discuss your options.  This RGA # must appear on your return shipping label only.  Please do not mark this number on the product, internal or external packaging.  Doing so may result in a restocking fee.  

WHEN SHIPPING YOUR RETURN

  • Don't forget to put your RGA # on your shipping label only.  Returns will not be accepted without an RGA #.  
  • Be sure to package your return with care, as closely to the original packaging as possible. 
  • We strongly encourage you to choose an insured shipping service to avoid any loss caused by the carrier.  Woodland Hills Camera & Telescopes is not responsible for carrier damage or loss.  

REASONS FOR RETURN AND RETURN PROCESS

Woodland Hills Camera & Telescopes or Shipper Error

In the event that you were sent the wrong item Woodland Hills Camera & Telescopes or, in the event of a dropshipment, the manufacturer, we shall correct the delivery as soon as possible and will cover any shipping expenses incurred.  

I Changed My Mind, I Ordered the Wrong Part

That's ok! You have 30 days to make your return.  All shipping costs are the responsbility of the responsibllity of the customer, and shipping fees are non-refundable. This includes any shipping costs for items shipped using our free shipping services, the cost of which will be deducted from your return.   If you need help finding the right part, we're here to help.  

RESTOCKING FEES

A minimum 10% restocking fee, charged on the amount you originally paid for the item, will be assessed should a product show any signs of use or assembly. This includes but is not limited to excessive dust, dirt, fingerprints, marred paint or threads, missing packaging, torn boxes or bags, clear signs of assembly or use, or any condition that would prevent Woodland Hills Camera & Telescopes from reselling your item as new.  Save your packaging!  All returns should be sent packaged as close to originally packaged as possible, 

WHAT IF I'VE HAD MY PRODUCT FOR LONGER THAN 30 DAYS OR I DIDN'T BUY FROM YOU?

You have a trade-in and we are happy to buy your used equipment!  Please contact us at [email protected]. Be sure to provide any details you can so we can be provide you with an offer.  If you originally purchased from us or would like to trade-in to trade-up, be sure to mention that in your email.  Any pictures you can provide, details about your item, included accessories, what packaging you have or upgrades you have made will help get you an accurate quote as well. Once your message has been reviewed, an offer will be provided to you along with shipping instructions.  Upon your items' arrival to our location, they will be thoroughly inspected, assessed for condition, and a final offer provided.  You may have the option of either store credit toward a future purchase or check payment.